Refund and cancellation policy

Each gig publishes its own refund terms. Those terms apply to that order together with this policy. If they conflict, the rule that is clearer about the package you bought is the one we follow, and a gig cannot take away a right you have under Indian consumer law.

If the seller has not started, you may ask us to cancel. We review that request and, where the work has not started, refund the amount you paid for the order to the original payment method. A payment gateway may take several working days to show the refund.

Once the seller has started from your brief, the order is for the package you chose. You may use the revisions included in the package if the delivery does not match that package. A change of mind, a new goal, or a result outside the package (such as a ranking or a sales figure) is not by itself a reason for a refund. Completed work that matches the package is not refunded automatically.

If the seller does not deliver within the package time and does not agree a revised date with you, contact us through the order or at growsage@proton.me. We may cancel the order and refund you, or give the seller a short final window where that is fair. We may remove a seller who repeatedly misses delivery.

Ask from the order where the product allows it, or email growsage@proton.me with the order number and what went wrong. Please write within 7 days of delivery or of the missed delivery date. We will acknowledge the request and tell you the outcome. Approved refunds go back to the original payment method. We do not store your card to do this.