Grievance redressal

Grievances about the marketplace, a seller, an order, or your personal data can be sent to growsage@proton.me. Write “Grievance” in the subject line. This contact acts as the grievance channel for GROWTHSAGE MARKETING PRIVATE LIMITED. Please include your account email, the order number if you have one, what happened, and what you want us to do. A name and postal address for the grievance officer will be added here when the company publishes them. Until then, use this email.

We acknowledge a grievance within 48 hours of receiving it on a business day. We aim to resolve it within 30 days. If we need the other party’s account of an order, we will ask them and then write to you with the outcome. Refunds, when granted, follow the refund and cancellation policy. Privacy requests are handled under the privacy policy.

If you are a consumer and you remain dissatisfied, you may approach the consumer forum that has jurisdiction over your claim. Nothing on this page removes that right. For data-protection complaints, you may also approach the Data Protection Board of India once you have given us a chance to resolve the request.

The marketplace is operated by GROWTHSAGE MARKETING PRIVATE LIMITED. The company’s CIN, GSTIN, and registered office are shown on invoices and on this page when those records are published. They are not invented here. Support email: growsage@proton.me.